Refund policy

Food purchases are final sale. We do not accept food returns or exchanges for a change of mind.

However, if your order arrives damaged or defective, contains the wrong item, or goes missing, we’ll take care of you with a replacement or refund.

Contact lauren@jimmyssalsa.co, use our website contact form, or message us on social media. Please include your order number and a description of the issue.

For damaged or defective items, please send photos of the jar and packaging if you can safely do so. These help us improve our packaging. No photos are needed for missing packages.

Please contact us before returning any items. Approved refunds are issued to your original payment method; your payment provider may take additional time to post them.

We’re a small father-and-daughter company, and every order matters. If something isn’t right, let us make it right.